FAQ
FAQ – Store Help & Order Support
How to Place an Order
- Add your desired products to your shopping cart.
- Proceed to checkout using PayPal or our standard checkout option.
- Enter your email address, name, and shipping information.
- Apply any available discount code before completing your purchase.
- Confirm your shipping details, enter payment information, and place your order.
After your order is successfully placed, a confirmation message will appear on the website, and a confirmation email will be sent to you.
Support Email: service@clariviita.com
Incorrect or Missing Items
If you receive an incorrect item or your order is missing products, please contact our support team and provide:
- Your order number
- A clear photo of the received item (under 1MB)
After verification, we will arrange a replacement or appropriate solution at no additional cost.
Email: service@clariviita.com
Order Confirmation
Once your purchase is completed, a confirmation email will be sent automatically.
If you cannot find it in your inbox, please check your spam or junk folder.
Modify Your Order
If you need to update your order information, please contact us before 11:00 PM (PDT, GMT -7) on the day of purchase.
After this time, your order may already have entered the processing stage and changes may no longer be possible.
Contact: service@clariviita.com
Cart Options
Add: Select your preferred items and add them to your cart.
View: Click the cart icon to review your selected products.
Update: Adjust product quantities as needed.
Delete: Remove unwanted items from your cart.
Supported Browsers
Our website works best with the latest versions of:
- Google Chrome
- Safari
- Firefox
- Microsoft Edge / Internet Explorer
Payment Methods
We currently accept:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Apple Pay
PayPal Payment Process
- Log in to your PayPal account.
- Confirm your payment details.
- Return to our website to complete your order confirmation.
Discount Codes
Enter your discount code during checkout and click apply to view your savings before completing payment.
Returns & Exchanges
For information about returns or exchanges, please review our Return Policy or contact our customer support team.
Email: service@clariviita.com
Return Process
Before sending any items back, please contact our support team for return instructions and assistance.
Email: service@clariviita.com
Order Cancellation
Cancellation requests are accepted before the order reaches the processing stage.
Once your order has entered processing or shipment preparation, cancellation may no longer be available.
Contact: service@clariviita.com
Secure Checkout
All transactions on our website are protected through encrypted payment processing to help keep your personal and payment information secure.
Privacy Notice
Your information is used only for order processing, customer support, legal requirements, and purposes described in our Privacy Policy.
We are committed to protecting your privacy and providing a safe shopping experience.