Return Policy
Return Window
Eligible products may be returned within 14 calendar days after delivery.
Return requests submitted after the applicable return period may not be eligible for return unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition;
- Include its original packaging and accessories, where applicable; and
- Be accompanied by valid proof of purchase.
How to Request a Return
Before returning any item, please contact:
Please provide:
- Your order number;
- The item you wish to return;
- The reason for the return; and
- Photos or videos where relevant, particularly for damaged, defective, or incorrect items.
Please do not send any return without first contacting our customer support team.
Return Shipping Costs
Preference-Based Returns
For returns due to a change of mind, personal preference, incorrect size selection, or other reasons not caused by a product defect or fulfillment error, customers are responsible for applicable return shipping costs.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or materially different from the product description, please contact service@clariviita.com.
After verification, we will provide an appropriate replacement, refund, or return solution at no additional return-shipping cost to the customer where the issue was caused by our error.
Order Cancellation
Orders may be cancelled before shipment or production commencement.
If a cancellation request is successfully completed before the applicable fulfillment stage, a full refund will be issued.
Once an order has been dispatched, it can no longer be cancelled and must instead follow the applicable return process.
Refunds
After your approved return has been received and inspected, we will notify you by email regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Approved refunds are issued within 5–10 business days business days after the returned item has been received and inspected.
Missing or Delayed Refunds
If an approved refund has not appeared after the stated processing period, please first check with your bank or payment provider, as additional posting time may apply.
If you still require assistance, contact: